Your shopping basket is empty
0

FAQ

Where can I buy by CIKIC?

by CIKIC is exclusively available on our online store.

 

The product I wanted is sold out. What should I do?

We always strive to meet our customers' demand for products, but occasionally items may be sold out. When this happens, you are welcome to contact us to inquire about restocking or similar products coming soon.

 

How should I take care of my by CIKIC clothing?

Products from by CIKIC are designed to last, and their beauty can be preserved even longer with proper care. Here are some tips on how to best take care of your clothing and extend its lifespan.

 

What payment methods are accepted?

We accept payment through MobilePay, Dankort, Visa Dankort, Visa Electron, and Mastercard.

 

Can I modify my order?

We process orders quickly, but if you need to make changes, please reach out to us at contact@bycikic.com. If the order is still at our warehouse, we will do our best to accommodate your request.

 

When will I receive my order?

If you reside in Denmark, you will receive your order within one-three business days and three-six days within EU. Please note that exceptional circumstances may cause delivery delays.

 

What is the cost of shipping for my order?

We deliver to the entire EU. For shipping outside EU please contact us by e-mail.  

Please note, delivery within EU is free of charge.

You are responsible for the return costs and the goods. As soon as we have received the product, the amount you paid will be refunded to you minus shipping costs (39 DKK for Denmark and 15 EUR for EU countries).

 

Does by CIKIC deliver to countries other than Denmark?

Yes, by CIKIC delivers to the entire EU. If you are from a country outside of EU, please contact us. 

 

Can I return my purchase?

As a consumer, you have a fourteen-day right of withdrawal when shopping with us. This means you have fourtee days from receipt to notify us that you want to cancel your purchase. You can send an email to contact@bycikic.com. 

If you wish to return an item, you must use a return label, which you can create HERE. You can also have your label printed at the respective daoSHOP by providing the daoE-LABEL code from the link (possible only in Denmark).

Returns from EU countires - if you want to send products back to use please send email to contact@bycikic.com. We will send you GLS return label. 

As soon as we have received the product, the amount you paid will be refunded to you minus shipping costs.

 

Can I exchange my purchase for a different size?

If you need a different size, we kindly ask you to return your purchase and place a new order for the desired size. 

This website uses cookies

To make this site and our marketing most relevant to you, we use our own cookies and third-party cookies to create statistics, analyze visits and remember your favorite settings. By giving your consent, you allow us to use cookies and that we process personal information that is collected via cookies. Read more in our cookie policy. You always have the option to withdraw your consent.

What are cookies?

A cookie is a small data file that is sent to the browser where it is stored in order to make the website able to recognize your computer. All websites can send cookies to your browser if your browser settings allow it. Websites can only read information from cookies they have stored and cannot read cookies from other websites. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for an extended period. Session cookies are temporarily placed on your computer when you visit a website, but disappear when you close the site, which means that they are not permanently stored on your computer. Most companies use cookies on their websites to improve usability, and cookies cannot damage your files or increase the risk of viruses on your computer.

For what purposes do we use cookies?

As the functionality of most websites depend on cookies being stored when a user visits the website, first and foremost, we set cookies to have a functional site. We also use both 1st party and 3rd party cookies to improve the user experience on our site and offer relevant marketing. When a 3rd party cookie is set, it means that we have allowed a third party, such as social media, Google Analytics or the like to place a cookie in your browser when you visit our website.

On our site we use the following types of cookies:

Necessary / Technical

Technical cookies are necessary for most websites to function properly. As the name indicates, they only have technical significance and thus no impact on your privacy, as they do not register what you are looking at or searching for on other websites.

Functional

Functional cookies register your user preferences by remembering the settings you choose and other choices you make on a website. An example could be what preferences you have in terms of language and text size.

Statistical

Statistic cookies are used to optimize the design, usability, and effectiveness of a website. An example could be using the collected information to analyze and determine what information is most popular on the site, to be aware of what should be easy to find on the site.

Marketing

Marketing cookies collect information by following you around on the individual websites you visit - they can be said to register your digital footprints.
Therefore, marketing cookies are "tracking cookies". The information collected is used to create insight regarding your interests, habits, and activities in order to show you relevant. This way, you receive targeted content, for example in the form of suggested information, articles, and ads.

Information collected via cookies?

The data that is typically collected via cookies will i.a. be your IP address, unique IDs and information about your user behavior.

You can always delete cookies or withdraw your consent

You can block or remove cookies on this website by withdrawing your consent or by deleting them in your browser's settings. However, please be aware that there may be features and services on the site that are no longer functional if you do not allow cookies or delete them.

You also have the option to block or delete cookies in your browser (will apply to both cookies from this site and third-party cookies)
You can read more about how to carry this out here:https://erhvervsstyrelsen.dk/cookies

If you use multiple browsers, remember that you must delete or block cookies in all browsers.

Changes

We reserve the right to change and update this policy.

Necessary / Technical:
Functional:
Statistics:
Marketing:
Cookie List could not be Loaded